Conference

Finding Common Ground—Communicating Effectively with Diverse Patients & Co-Workers

Tuesday, May 19, 2009

Shoreline Conference Center

Designed For: Nurses, nurse practitioners, social workers, case managers, educators, psychologists, counselors, and other health care and social service professionals.

Excellence in health care means working effectively with members of our health care teams to meet the unique needs of every patient. This conference provides health care and social service providers with strategies for moving from good intentions to active promotion of cultural competency in our diverse health care work environments. Content focuses on approaches to promoting more effective interpersonal communication; dealing with personality, style, and cultural differences; diffusing difficult encounters; handling conflict; maintaining personal integrity within imperfect systems; and providing and receiving feedback and support. Teaching methods include didactic and interactive sessions using discussion, participatory exercises, reflection and case studies.

photo of featured speaker, Margarita Saurez, MA, RN

Featuring—Margarita Saurez, MA, RN

Comments About the Conference

I learned a lot about myself and others. I have come away with many tools to use in all parts of my life.
I loved the interactive nature of the conference. It was easy to stay engaged and really kept me thinking.
Margarita was fabulous at providing support to participants who brought up tough issues. Wow!
Margarita is amazing. Thank you for a really pleasurable and educational experience.
A very perceptive way of presenting content. Everything tied together.
Great speaker. I enjoyed her humor with the seriousness of the topics. Very caring.

Other upcoming offerings you may be interested in:

Hotels in the area:
When making reservations, be sure to mention the University of Washington to get the conference rate, if available. Some hotels offer free shuttles. Call the hotel to check for availability or to make shuttle reservations in advance. Courtyard Marriott, Lynnwood 4220 Alderwood Mall Blvd., Lynnwood, WA 98036 Toll-Free Phone: 800-321-2211 • Local Phone: 425-670-0500 Rate: Call hotel or visit website for rates. Approx. 6 miles from Shoreline Conference Center. 15 miles from downtown Seattle. Smoke-free hotel. Free parking. Complimentary high-speed internet access. Near Alderwood Mall. Embassy Suites - Lynnwood 20610 44th Avenue West, Lynnwood, WA 98036 Toll-Free Phone: None Listed • Local Phone: 425-775-2500 Rate: $129.00 single/double To get the conference rate: UW Nursing 15 minutes from downtown Seattle Complimentary breakfast. Free parking. Shuttle to Shoreline Conf. Center is available.
*Group Rate=For two or more registrations from the same agency or person.

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© 2010 University of Washington School of Nursing
Continuing Nursing Education · Box 359440 · Seattle, Washington 98195-9440
Voice: 206-543-1047 · FAX: 206-543-6953

The University of Washington is committed to providing access, equal opportunity and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation, contact the Disability Services Office at least ten days in advance of a conference at: 206-543-6450/V, 206-543-6452/TTY, 206-685-7264 (FAX), or dso@u.washington.edu.

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