Nursing Grand Rounds | Handling Workplace Conflicts: Balancing Our Talking with Thinking

Earn free CE at UW Continuing Nursing Education.


Learn effective strategies for engaging in conflict conversations.

The lecture was recorded February 18, 2014 by Continuing Nursing Education at the University of Washington School of Nursing. Teaching methods include video, audio and downloadable handouts.

This course was reviewed in March 2017.


Photo of Sara Kim, speaker at UWMC Nursing Grand Rounds.Sara Kim, PhD
Research Professor, Surgery, ISIS (Institute for Simulation & Interprofessional Studies), University of Washington Medical Center; George G. B. Bilsten Professor in the Art of Communication with Peers and Patients


Blue arrow pointing to video link of UW Nursing Grand Rounds.Watch the Video
Print the Handout


If you would like to receive contact hours for attending this presentation during Live Nursing Grand Rounds or watching the presentation online, please register.

Objectives for Learning Outcomes

After viewing this nursing grand rounds, you will be better able to:

  • Describe key contributing factors to both task-based and relational-based conflicts in healthcare settings.
  • Discuss effective strategies for engaging in conflict conversations.

Additional Information

Course summary
Maximum credit available: 
  • 1.00 Contact hours

Available Credit

  • 1.00 Contact hours
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