Nursing Grand Rounds | Handling Workplace Conflicts: Balancing Our Talking with Thinking
Learn effective strategies for engaging in conflict conversations.
The lecture was recorded February 18, 2014 by Continuing Nursing Education at the University of Washington School of Nursing. Teaching methods include video, audio and downloadable handouts.
This course was reviewed in March 2017.
Sara Kim, PhD
Research Professor, Surgery, ISIS (Institute for Simulation & Interprofessional Studies), University of Washington Medical Center; George G. B. Bilsten Professor in the Art of Communication with Peers and Patients
If you would like to receive contact hours for attending this presentation during Live Nursing Grand Rounds or watching the presentation online, please register.
Objectives for Learning Outcomes
After viewing this nursing grand rounds, you will be better able to:
- Describe key contributing factors to both task-based and relational-based conflicts in healthcare settings.
- Discuss effective strategies for engaging in conflict conversations.
- 1.00 Contact hours