Online Education | Med-Surg | Mental Health

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Mental Health

Patients with mental health conditions can be found on any unit of any hospital. In this compassionate and informative module, learn how to provide the most effective care for these patients by using therapeutic communication strategies to build trust and rapport.


photo of the speakerTimothy Meeks, MN, RN-BC
Clinical Nurse Educator for Behavioral Health, Clinical Education, UW Medicine/Harborview Medical Center, Seattle, WA



Comments from Past Participants

"I am a new nurse and am sometimes unsure of what to say or how to build rapport with patients with mental health conditions. This lecture verified for me that I should be authentic and talk to these patients like I would anyone else."

"The speaker was fantastic! He was very engaging and made a large amount of information make sense by using stories of patients from his clinical experience. He did a great job connecting symptoms that are often difficult to manage with past trauma to emphasize the need for empathy. Thank you for this wonderful presentation."


Objectives for Learning Outcomes

At the conclusion of this activity, participants will be better able to:

  1. Discuss the scope of mental illness in the U.S.
  2. Describe how stigma and fear affect the health of patients with psychiatric diagnoses.
  3. List two strategies to use when communicating with patients. 
  4. List two strategies to avoid when communicating with patients. 
  5. Analyze how trauma is related to mental illness.

Additional Information

Audio and Video
Course summary
Maximum credit available: 
  • 2.40 Contact hours

Available Credit

  • 2.40 Contact hours


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