On-Demand Program | Phone Triage

Advanced Skills Training

As remote care options are utilized by more and more organizations, nurses and other healthcare workers are faced with new challenges in transferring their skills over the phone. This virtual course is an opportunity to gain advanced skills in telephone triage, including de-escalation, working with patients in crisis, and choosing the correct triage protocol. Healthcare professionals are invited to expand their knowledge of evidence-based practices that promote confidence and safe, innovative care through a series of interactive modules designed by phone triage experts. 

Group Discounts Available

Click on the "Register | Go to Activity" tab for details!

Target Audience

For nurses and other healthcare professionals who work in ambulatory settings, telephone triage roles, urgent care, and other healthcare settings. 

Objectives for Learning Outcomes

At the conclusion of this course, you will be better able to:

  1. Identify scope of practice for registered, licensed practical and advanced registered nurse practitioners performing telehealth. 
  2. Apply critical thinking and clinical decision-making in telephone triage practice.
  3. Utilize Motivational interviewing skills to address chronic illness. 
  4. Learn strategies for better documentation as derived from specific medical malpractice cases. 
  5. Identify high-yield opportunities to assess the social determinants of health of patients and develop a systematic assessment process. 
  6. Develop safe and effective strategies for responding to patients in crisis. 
  7. Recognize high-risk considerations in the pediatric population over the phone. 
  8. Identify effective strategies for working with interpreters during phone triage. 
  9. Understand basic functionality of text-based nursing triage systems. 
  10. Recall basics of trauma-informed care and brief interventions in trauma-informed care. 

 

Additional Information

Format: 
Self-Study
Course summary
Maximum credit available: 
  • 10.00 Contact hours
Available: 
02/12/2021
Expires: 
02/12/2024
Cost:
$299.00

Featured Content

  1. Nurse Licensure and Telehealth - Paula Meyer, MSN, RN, FRE 
  2. Critical Thinking and Clinical Decision-Making - Kathryn Koehne, DNP, RN-BC 
  3. Interviewing for Behavior Change Over Telehealth - Matt Perez, MD 
  4. Legal Considerations for Telehealth Documentation - Mel Hartley, JD
  5. Social Determinants of Health: The Critical Role of Nurses in Identifying Needs and Providing Support - John Marrin, DNP, ARNP 
  6. Triage with Patients in Crisis - Kari Lombard, BSN, RN, NCSN 
  7. Building Confidence with Pediatric Telephone Triage - Nicole Ardres, MN, RN, NPD-BC, CPN
  8. Triage Without Borders: Addressing Language Barriers - Lola Ulvog, RN, MSN, D-ABMDI 
  9. Transitioning to Text-Based Nursing Triage - Jonathan Halldorson, BSN, RN 
  10. Trauma-Informed Care and Interpersonal Violence Interactions via Phone Triage - Katherine Thompson, MCHS, PA-C, FE

Speakers

  • Paula Meyer MSN, RN, FRE 
    Executive Director, Nursing Care Quality Assurance Commission, Washington State Department of Health 
  • Kathryn Koehne, DNP, RN-BC 
    Director of Nursing and Operations, Crescent Cove Pediatric Respite Center and Hospice, Minneapolis, MN 
  • Lola Ulvog, RN, MSN, D-ABMDI  
    Pediatric and Primary Care RN at Neighborcare Health, Columbia City; Medicolegal Death Investigator, King County Medical Examiner’s Office 
  • Nicole Ardres, MN, RN, NPD-BC, CPN 
    Ambulatory Nurse Educator, Seattle Children’s Hospital 
  • Matt Perez, MD 
    Site Medical Director, Neighborcare Health at Meridian 
  • Jonathan Halldorson, BSN, RN 
    Diabetes Nurse Educator, Kaiser Permanente of Washington; Administrator, Endocrine Days Educational Institute 
  • Katherine Thompson, MCHS, PA-C, FE  
    Medical Director, Interpersonal Violence and Sexual Assault, Kaiser Permanente Washington 
  • Mel Hartley, JD 
    Health Law Counsel and Deputy General Counsel at Madigan Army Medical Center 
  • Kari Lombard, BSN, RN, NCSN, DNP-PMHNP Student 
    Nurse Planner, Continuing Nursing Education, UW School of Nursing 
  • John Marrin, DNP, ARNP 
    ARNP Resident, Sea Mar Community Health Centers, Seattle Medical Clinic 

Board of Content Experts

  • Laurie King, MSN, RN, CCCTM 
    Health Coach Program Manager, UW Medicine/Valley Medical Center, Renton 
  • Tammy Scott, BSN, RN, CPN, CCCTM 
    Professional Development Specialist, UW Medicine/Valley Medical Center, Renton 
  • Jonathan Halldorson, BSN, RN 
    Diabetes Nurse Educator, Kaiser Permanente of Washington; Administrator, Endocrine Days Educational Institute 
  • Brady Rainey, MBA, MPA, MSF 
    Director, Continuing Nursing Education, UW School of Nursing, Seattle 
  • Kristen Trivelli, BSN, RN, DNP-FNP Student 
    Nurse Planner, Continuing Nursing Education, UW School of Nursing, Seattle  
  • Marites Almachar, BSN, RN, DNP AGNP-AC Studen
    Nurse Planner, Continuing Nursing Education, UW School of Nursing, Seattle  
  • Kari Lombard, BSN, RN, NCSN, DNP-PMHNP Student 
    Nurse Planner, Continuing Nursing Education, UW School of Nursing, Seattle 
  • Sharon Daly, BSN, RN, DNP-FNP Student 
    Nurse Planner, Continuing Nursing Education, UW School of Nursing, Seattle 

UW=University of Washington, Seattle 

Professional Credit

Logo for ANCC. Accreditation Information 

Available Credit

  • 10.00 Contact hours

Price

Cost:
$299.00
Please login or create account to take this course.

Group Discounts Available

  • $269 (10% off) for groups of 5-9 
  • $239 (20% off) for groups of 10-14 
  • $179 (40% off) for groups of 15+ 

Just complete the group registration form here!

JOINT PROVIDERS

Employees from these agencies receive a 5% discount. Choose "Joint Provider Employee" upon checkout. Cannot be combined with other discounts.

  • UW Medicine / Valley Medical Center

REGISTERING A GROUP/EMPLOYEE OR PAYING BY CHECK?

Fill out this registration form. The registration manager will process your request and notify by email.